We appreciate the trust you have in us and understand the significance of secure transactions and information privacy. This Privacy Policy outlines how SCEPTERO FOOD’S AND GROCERY MARKET PRIVATE LIMITED and its affiliates (referred to as “SCEPTERO, we, our, us”) collect, utilize, share, or otherwise handle your personal information through the SCEPTERO website www.sceptero.com, its mobile application, and m-site (referred to as the “Platform”). While you can explore various sections of the Platform without sharing any information with us, please be aware that we do not provide any product or service under this Platform outside India. By accessing this Platform, providing your information, or using our product/service, you explicitly agree to abide by the terms and conditions of this Privacy Policy, the Terms of Use, and the relevant service/product terms and conditions. You also agree to be governed by the laws of India, including those related to data protection and privacy. If you do not agree, please refrain from using or accessing our Platform.
Collection of Your Information
When utilizing our Platform, we gather and retain the information you provide us periodically. While you can generally navigate the Platform without disclosing your identity or personal details, once you provide us with your personal information, you are no longer anonymous to us. We make it clear which fields are mandatory and which are optional whenever possible. You always have the choice to withhold information by opting out of using a specific service, product, or feature on the Platform.
We may monitor your purchasing patterns, preferences, and any other information you opt to share on our Platform. This data is utilized for internal research on our users' demographics, interests, and behaviour in order to better comprehend, safeguard, and cater to our users. The nformation is compiled and analysed in an aggregated manner. It may encompass the URL you arrived from (whether it is on our Platform or not), the URL you proceed to (whether it is on our Platform or not), your computer's browser details, and your IP address.
Personal information, including email address, delivery address, name, phone number, credit card/debit card details, and other payment instrument details, may be collected from you when creating an account, making a transaction, or participating in events or contests. While browsing some sections of our Platform is possible without registration, certain activities like placing orders or accessing online content/services require registration. Contact information is utilized to send offers based on previous orders and interests.
When setting up an account, making a transaction, or participating in events or contests, we may gather personal information such as email address, delivery address, name, phone number, credit card/debit card details, and other payment instrument details. Although browsing some sections of our Platform is feasible without registration, certain activities like placing orders or accessing online content/services necessitate registration. Contact information is used to send offers based on previous orders and interests.
When you provide us with personal correspondence, such as emails or letters, or when other users or third parties send us correspondence regarding your activities or posts on the Platform, we will compile this information into a dedicated file for you.
If you participate in our Mega Coins Loyalty Program or similar programs offered by SCEPTERO, we will gather and retain your personal details, including name, contact number, email address, mailing address, date of birth, gender, zip code, lifestyle information, demographic and work information that you have shared with SCEPTERO or a third-party business partner managing online/offline platforms where you can earn and redeem Mega Coins for purchases. Additionally, we will gather information about your transactions on the SCEPTERO platform and these third-party business partner platforms. If a third-party business partner directly collects your personal information, you will be subject to their privacy policies. SCEPTERO is not liable for the privacy practices of third-party business partners or the content of their privacy policies, and we urge you to review their privacy policies before sharing any information.
SCEPTERO has enlisted specific third-party business partners on the Platform who specialize in various categories such as travel ticket reservations, online movie ticket bookings, online bill payments, and more (known as Ultra-Partners). If you choose to utilize the services provided by these Ultra-Partners, you will be directed to their respective websites or applications. However, access to these Ultra-Partners' platforms will require your SCEPTERO login credentials, and your permission will be sought to share your data with them. It is important to note that SCEPTERO cannot be held accountable for the privacy practices of the Ultra-Partners or the content of their privacy policies. Therefore, we strongly advise you to review their privacy policies before disclosing any personal information.
Use of Demographic / Profile Data / Your Information
We utilize your personal data to deliver the products and services you have requested. If we use your personal data for marketing purposes, we will give you the option to opt-out. Your personal information is used to support sellers and business partners in processing and fulfilling orders, improving customer experience, resolving disputes, addressing issues, ensuring a secure service, processing payments, gauging consumer interest in our offerings, informing you about online and offline promotions, products, services, and updates, customizing and enhancing your experience, identifying and safeguarding against errors, fraud, and other unlawful activities, enforcing our terms and conditions, and as otherwise communicated to you at the time of data collection.
With your approval, we may access your SMS, instant messages, contacts, location, camera, photo gallery, and device details. We may also ask for your PAN, credit information report (from credit agencies), GST Number, Government-issued ID cards/numbers, and Know-Your-Customer (KYC) details to: (i) assess your eligibility for specific products and services such as insurance, credit, and payment products; (ii) issue GST invoices for products and services purchased for your business needs; (iii) enhance your experience on the Platform and grant you access to the products and services offered by us, sellers, affiliates, or lending partners. Please be aware that your access to these products/services may be impacted if consent is not provided to us.
In our continuous efforts to enhance our product and service offerings, we and our affiliates gather and analyse demographic and profile data related to user activity on our Platform. We utilize your IP address for server problem diagnosis and Platform administration, as well as to help identify you and collect general demographic information.
Occasionally, we may invite you to take part in optional surveys conducted by us or a third-party market research agency. These surveys may request personal details, contact information, date of birth, demographic data (such as zip code, age, or income level), interests, household or lifestyle information, purchasing behaviour, preferences, and other information you choose to share. Participation in surveys involving voice data or video recordings is entirely voluntary. This data is used to personalize your Platform experience, offer content we believe may interest you, and present content based on your preferences.
Cookies
We utilize data collection tools, such as "cookies," on specific pages of our Platform to analyse the flow of our web pages, assess the effectiveness of our promotions, and ensure trust and safety. "Cookies" are small files that are stored on your hard drive and assist us in delivering our services. These cookies do not contain any personal information. Some features on our Platform are only accessible through the use of cookies. Additionally, cookies enable you to enter your password less frequently during a session and allow us to provide targeted information based on your interests. Most cookies are "session cookies," which means they are automatically deleted from your hard drive at the end of a session. If your browser permits, you have the option to decline or delete our cookies. However, please note that by doing so, you may not be able to utilize certain features on our Platform and may be required to enter your password more frequently during a session. Furthermore, you may come across "cookies" or similar devices placed by third parties on certain pages of our Platform. We do not have control over the use of cookies by these third parties. We also employ cookies from third-party partners, such as Google Analytics, for marketing and analytical purposes. Google Analytics helps us gain insights into how our customers utilize our site. For more information on how Google uses your personal information, please refer to their privacy policy: https://www.google.com/intl/en/policies/privacy/. If you wish to opt-out of Google Analytics, you can do so here: https://tools.google.com/dlpage/gaoptout Additionally, you have the ability to manage cookie usage at the individual browser level. However, disabling cookies may limit your access to certain features or functions on our services.
Sharing of personal information
We have the ability to internally share personal information within the SCEPTERO group of companies, affiliates, related companies, and other third parties, including Credit Bureaus. This sharing is done in order to provide you with the products and services offered by these entities, such as personal loans, insurance, and deferred payment options. Additionally, these entities and affiliates may also share your information with their own affiliates, business partners, and other third parties for the purpose of conducting necessary checks, specifically for credit underwriting, and to offer you their own products and services. Please note that as a result of this sharing, you may receive marketing communications from these entities unless you explicitly choose to opt-out.
Your personal information may be shared with third parties, including sellers and business partners, in order to provide access to our products and services, process orders, improve your experience, gather feedback, handle payments, meet legal requirements, conduct market research, enforce our Terms of Use, support marketing efforts, analyse data, offer customer service, and prevent fraudulent or illegal activities. We may also disclose personal information if mandated by law or if we believe in good faith that such disclosure is necessary to comply with legal requests or protect the rights and safety of our users and the public.
Our partners and us may disclose or transfer certain or all of your personal data to another company in the event of a merger, acquisition, or corporate restructuring. In such cases, the receiving company (or the newly formed entity) will be bound by this Privacy Policy regarding your personal information.
Security Precautions
We have implemented appropriate physical, electronic, and procedural measures to safeguard our information. When you access your account information, we provide a secure server for your convenience. Once we have received your information, we strictly adhere to our security guidelines to prevent unauthorized access. However, it is important to note that using the Platform implies acceptance of the inherent security risks associated with data transmission over the internet and the World Wide Web. While we strive to ensure complete security, there may still be certain inherent risks involved in using the Platform. It is the responsibility of users to ensure the protection of their login and password credentials for their account.
Choice/Opt-Out
We offer all users the chance to opt-out of receiving non-essential (promotional, marketing- related) messages once they have created an account with us. If you prefer not to receive promotional communications from us, please reach out to us at sceptero2023@gmail.com to unsubscribe/opt-out.
Advertisements on Platform
We utilize third-party advertising firms to display ads while you are browsing our Platform. These firms might gather information (excluding your name, address, email, or phone number) regarding your visits to our site and others to tailor advertisements about products and services that may interest you. You can choose to opt out of personalized ad tracking by adjusting the "Opt out of Ads Personalization" settings in your device's settings. Once you activate this feature, SCEPTERO will no longer have access to your GAID.
Children Information
Access to our Platform is restricted to individuals who are capable of entering into a legally binding agreement as per the Indian Contract Act, 1872. We do not intentionally request or gather personal data from individuals under the age of 18. If you have disclosed any personal information of individuals under the age of 18, you confirm that you have the necessary authorization to do so and authorize us to utilize the information as outlined in this Privacy Policy.
Data Retention
We ensure that your personal information is stored in compliance with relevant laws, for a duration that is not exceeding the necessary period for the original purpose of collection or as mandated by any applicable law. Nevertheless, we might retain data associated with you if we deem it necessary to prevent fraud or potential abuse, to enable SCEPTERO to exercise its legal rights and/or defend against legal claims, or if required by law or for other valid reasons. Additionally, we may retain your data in an anonymised format for analytical and research purposes.
Your Rights
We are committed to maintaining the accuracy and currency of your personal information that we handle. If you find any inaccuracies in the personal information we hold about you, we will promptly correct or delete it as necessary. You have the ability to access, edit, and update your personal information using the features available on our Platform. Additionally, you can remove non-essential information by logging into our website and navigating to the Profile and Settings areas. For further assistance with these matters, please reach out to us using the contact details provided below.
You may choose to revoke the consent you have previously given by contacting us using the information provided below. Kindly include "for withdrawal of consent" in the subject line of your message. We will validate such requests before taking any action. It is important to note that withdrawing consent will not apply retroactively and will be in line with the terms outlined in our Privacy Policy, Terms of Use, and relevant laws. If you decide to withdraw your consent as per our Privacy Policy, it may impact your access to the Platform or limit our ability to provide certain services that require the information in question.
Your Consent
When you visit our Platform or share your information with us, you are agreeing to the collection, utilization, storage, sharing, and processing of your information (including sensitive personal data) on the Platform as outlined in our Privacy Policy. If you provide us with personal information about others, you confirm that you have the necessary authorization to do so and to allow us to use the information as per our Privacy Policy.
By submitting your personal information on the Platform or any partner platforms or establishments, you agree to allow us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties such as Credit Bureaus) to communicate with you via SMS, instant messaging apps, phone calls, and/or email for the purposes outlined in this Privacy Policy.
Changes to this Privacy Policy
Please ensure to regularly review our Privacy Policy for any updates. We may modify this Privacy Policy to align with our evolving information practices. In the event of significant changes, we will notify you by indicating the date of the last update, displaying a notice on our Platform, or sending you an email as required by applicable law.
Customer Support
If you need assistance regarding the collection or use of your personal information as outlined in our Privacy Policy, please reach out to us at sceptero2023@gmail.com. For any inquiries or issues concerning our products and services, you can contact our customer support team through the following link: https://www.sceptero.com/helpcentre. Last Updated: 8th March 2024.
